Return Policy

Companion Return Policy

Companion is made by Fairwinds for dogs and cats, and we want you and your pet to be happy with it. Your satisfaction is our top priority. Before submitting a return request, please be sure to read this page thoroughly.

• If you feel a refund on your purchase is warranted after reading through our policy, please email our customer support team within 30 days of receiving your order at support@fairwindscbd.com so we can provide the support you need. Please note, you must contact us before returning any product for a refund. If we do not know a product is being returned, we will not process a refund.

• We only accept returns of Companion purchased directly through this site. If you purchased Companion from another retailer, please contact them for support.

• We offer a 30 day money back guarantee on Companion. We will refund the product cost but will not cover shipping costs. Please note that for all returns, tracking services of your return shipment must be used in order to verify successful return delivery.

Product Effect

• For some pets, a change is noticed almost immediately; for others, 1-3 weeks of consistent use may be needed before you notice a measurable change. Much like daily supplements, Companion may provide support that does not come with a quantifiable short-term effect. The serving guide on our home page gives the serving for your pet's weight; start at the low end and adjust.

• Please note that we cannot accept returns because a pet does not take to the flavor. Companion is naturally flavored, with no artificial ingredients or preservatives.

Damaged Product

• If your bottle is leaking or otherwise damaged due to shipping, notify us within 48 hours of receipt; we will provide you with a return shipping label and replace the item at no charge.

• We will cover all shipping costs on defective and/or damaged products.

Strength

• Companion comes in two strengths, and the serving guide on our home page shows which one fits your pet's weight; please check it before placing an order. An unopened bottle of the wrong strength can be returned as an accidental order, below.

• Companion is not approved to treat, cure, or prevent any disease. If Companion is not meeting your expectations, or if you have questions about serving sizes, please contact us at support@fairwindscbd.com.

Accidental Orders

• If you ordered by mistake, we can accept unopened and damage-free bottles only. We will refund the purchase price minus shipping costs; return shipping is the responsibility of the customer. A 20% restocking fee will be applied.

• If several bottles of the same strength and flavor are ordered, only one will be accepted for full credit. A 20% restocking fee will be applied to the additional bottles returned. We recommend trying one bottle to make sure your pet takes to it before ordering several.

Refunds

• Refunds will be applied to the payment type used at the time of purchase. Refunds may take up to 10 business days after we receive your return to appear on your credit card statement.