Free shipping on 2 or more bottles

Shipping Policy

Companion Shipping Policy

Every Companion order ships from our warehouse in Vancouver, Washington, by USPS. This page says where we ship, what it costs, how long it takes and what to do if something goes wrong on the way.

Where we ship

  • We ship anywhere in the United States that USPS delivers, PO boxes included. We do not ship outside the United States, and checkout will not accept an address outside it.
  • We ship to the address you give us at checkout, so please check it before you place the order. Once a package is with USPS we cannot redirect it. If USPS returns a package to us because the address was wrong or incomplete, we will email you to arrange a reshipment or refund the product cost.

Shipping options and cost

  • Standard shipping is USPS Ground Advantage, usually 3–6 business days after the package ships. Standard shipping is free on any order of 2 or more bottles, any sizes or flavors, whatever discount codes you use. A single bottle pays the USPS price shown at checkout.
  • Expedited shipping is USPS Priority Mail, usually 2–3 business days after the package ships.
  • The cost of each option is shown at checkout before you pay. Sales tax is charged according to your delivery address; in some states it applies to the shipping charge as well.
  • Delivery times are USPS estimates counted from the day the package ships, not guarantees. Weather, holidays and carrier delays can add days.

When your order ships

  • Orders are packed and shipped on business days (Monday through Friday, except holidays), usually within one to two business days of being placed. An order placed on a weekend or holiday ships on the next business day.
  • You will receive an email with your USPS tracking number when your order ships. You can also check an order at any time at Order lookup with your order number and email address.

Late, lost or damaged packages

  • If tracking has not moved for several days, or shows the package delivered but you do not have it, check with your household, your neighbors and your local post office first, then email us at support@fairwindscbd.com with your order number and we will take it up with USPS.
  • If your bottle arrives leaking or otherwise damaged, tell us within 48 hours of delivery and we will replace it at no charge, as our Return Policy describes.

Questions

If you have any other question about shipping or about the status of an order, email our customer support team at support@fairwindscbd.com.